Communications Specialist
Mission
To inspire health and healing by putting patients first - ALWAYS.
Position Summary
Working under the supervision of the IS Operations Manager, the communications specialist will know the capabilities and operation of the communications center at Great Plains Regional Medical Center.
Minimum Qualifications
Education
Must be at least 17 years old and currently enrolled in high school or an equivalent educational program.
Credentials
None
Physical Demands
Sit constantly.
Stand and/or walk occasionally.
Lift and/or carry 10 pounds 10 feet occasionally.
Visual acuity, color vision, and hear within normal limits.
Fine motor skills within normal limits.
Reach floor to overhead constantly.
Essential Functions
Communicates effectively and openly in operations activities.
Demonstrates courtesy, diplomacy, and tact in interactions with internal and external customers.
Follows the customer service guidelines established by the organization.
Fosters trust in relationships with workforce members.
Operates well in stressful situations.
Operation of PBX telephone system, EMS radio system; voice, overhead, digital paging systems, and Mass Notification System.
Consistently demonstrates effective cooperative behavior with other members of the health care team.
Strictly abides by Confidentiality Guidelines and respects patient privacy.
Effectively monitors and accurately follows procedures in response to special equipment alarms including blood bank, pharmacy and medical gas alarms.
Effectively alerts special medical, security, and safety response teams such as the Code Blue, Code Pink, Trauma Team Activation, Disaster Plans, Security, Fire and Bomb plan.
Maintains Physician on-call schedules.
Creates, updates, documents and maintains physician contact preference information.
Answers phone calls.
Transfers phone calls.
Communicates with every workforce member as necessary.
Follows hospital rules, policies, and procedures as well as applicable laws and standards including those that are established for safe patient care and prompt reporting of patient safety issues and errors.
Recommended Skills Blood Donation Drives Communication Confidentiality Courtesy Customer Service Diplomacy Estimated Salary: $20 to $28 per hour based on qualifications.
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